Tech giant Microsoft have been informed of the power down issues experienced by owners of the newest Surface Pro devices on the tech giant’s forum.
The Surface Pro – the newest addition to the Surface family – was only introduced in May.
It was dubbed the “most versatile laptop” by Microsoft and is the successor to the Surface Pro 4.
Microsoft representative BryanH posted in the forum to say the Redmond-based tech giant were investigating the issue.
He said: “We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates.
“We are investigating this issue.”
He later added that the issue had been identified and Microsoft were working on a fix to address the problem.
The Microsoft rep said once the fix is ready the Surface Pro Update History page would be updated with details on it.
The Surface Pro hibernation issues were reported on Reddit and also on a Microsoft Answers thread.
The latter has more than 300 replies.
It appears that the problem is affecting a number of models, both running i5 and i7 processors.
Forum moderator Barb Bowman previously suggested that those users affected by the random shutdowns should return their Surface Pro units for an exchange or refund.
She said: “In my OPINION, based on the fact that it has historically taken Microsoft months and months to identify issues and come out with a fix and since these devices are still eligible for return for full refund, you may want to consider returning for a full refund and repurchasing.
“If you do that, you get another 30 days of being able to return and repurchase, etc.
“The reason I say this is that 6 months down the road, Microsoft will exchange for a refurb if they determine it is a hardware issue and the quality of the refurbs has not been consistent.”
The issue was initially raised by one Surface Pro owner who said: “For some reason my new Surface is shutting off randomly.
“I check the setting and a few other things but it’s still randomly turns off without warning. I’m losing some of my school work because of it.
“Is anyone else having this problem?”
Microsoft has had previous battery and power issues with past Surface models that took months to fix.
Last November Microsoft issued a firmware fix to address a second battery issue affecting a number of Surface Pro 3 devices.
A fix had also been issued last August, but in the aftermath a number of owners said they were noticing battery degradation.